FAQ

Q: Are you a factory or trading company?

A: We are a specialized manufacturer in solar water heater, solar collector , solar water tank, we have own brand and production lines.

Q: Can l make a OEM order ?

A: We can supply different size, our products can be customized.

OEM and ODM order are accepted,Any kind of logo printing or design are available.But you should send us the Trademark authorization letter.

Q: How does your factory do regarding quality control?

A: "Quality is priority."Our team always attach great importance to controlling from the very beginning to the very end.

Q: What about your packages?

A: Solar Energy Collector standard package:

FCL (full container loading): Inner poly bag with outer export carton packing LCL(less than container loading):Plywood case + carton packing

Q: What about your solar water heater?

A: All of our solar water heater are designed according to the requirements from mar-kets,Our engineers can design the system you need to match different roof.

Q: How can i get the after-service?

A: We will send you the spare parts by free if the problems caused by us.

lf it is the men-made problems,we also send the spare parts,but you should pay.For our solar water heater it is lifelong maintenance

Q: Do you have inspection procedures for solar water heater?

A: 100%self-inspection before packing.

Thanks for being interested in our products and service.Please contact us if you need any assistance.

Q: What Is Your Delivery Time?

A: LCL order/Sample order:10days.

Full container order:14days.

Q: What Is Your Guarantee Time?

A: 3 years.
Provide you with some extra accessories and vacuum tubes, they are free for you.

Q: Can You Accept OEM ?

A:YES

Q: What Is Your Payment Term?

A: We accept T/T or Western Union.

Q: What Is Your MOQ?

A: 1 sets

Q: What Is Your Packing?

A: LCL order/Sample order in wood cartoon

Full container order in high quality export carton

Q: What Is Your FOB Port?

A: We accept FOB Shanghai, Ningbo,Zhapu etc.

Q: What Is Your Monthly Production Capacity?

A: 6000 sets

Q: What Is Your Shipping Term?

A: By Sea/Air/Rail